Okla. Admin. Code § 260:135-5-14

Current through Vol. 42, No. 4, November 1, 2024

Section 260:135-5-14 - Procedure for obtaining a replacement identification card

(a)General requirements. Any person requiring a replacement identification card because the card was lost, stolen, or mutilated or because information on the card needs to be changed may request a Licensed Operator or Service Oklahoma to issue a replacement, upon presentation of proper identification and payment of the required fee.

(b)Required identification to replace lost, stolen, or mutilated identification card. Any person shall provide identification as prescribed in OAC 260:135-5-3(b) for a REAL ID Compliant identification card and OAC 260:135-5-3(c) for a REAL ID Non-Compliant identification card.

(c)Required identification to change information and replace an identification card.

(1)Name change. Any person who requests a replacement identification card in order to make a name change must comply with the identification requirements prescribed in OAC 260:135-5-3(b) for a REAL ID Compliant Identification card and OAC 260:135-5-3(c) for a REAL ID Non-Compliant identification card in order to identify the person by his or her former name and with OAC 260:135-5-16 in order to identify the person by his or her new name. The former name shall be entered into the "Alias" field in the identification card database to provide historical information to Service Oklahoma. The person requesting the name change for a REAL ID Non- Compliant card may retain the old card, if it is available, after a hole has been punched through the identification number of the card or the lower right corner of the card has been cut by a Licensed Operator or a Driver License Examiner.

(2)Address change. Any person who requests a replacement identification card in order to make an address change shall provide identification as prescribed in OAC 260-126-3-3(b) for a REAL ID Compliant identification card and OAC 260:135-5-3(c) for a REAL ID Non-Compliant identification card. The person requesting the address change for a REAL ID Non-Compliant identification card may retain the old card, if it is available, after a hole has been punched through the identification number or the lower right corner of the card has been cut by a Licensed Operator or Driver License Examiner. An address change shall be made only to an Oklahoma address. The customer must provide Service Oklahoma with approved documentation for proof of residency for a REAL ID Compliant identification card.

(3)Physical Sex change. The cardholder shall show an original or certified court order for name change, if applicable, and a notarized statement on letterhead from the physician who performed the sex change operation indicating the customer or licensee has undergone a complete physical sex change. The letter shall state the sex change is "irreversible and permanent". The cardholder shall also show proof of former legal name, if applicable. The former name shall be entered into the "Alias" field in the identification card database to provide historical information to Service Oklahoma. The person requesting the information change for a REAL ID Non-Compliant identification card may retain the old card, if it is available, after a hole has been punched through the identification number or the lower right corner of the card has been cut by a Licensed Operator or Driver License Examiner.

(4)Psychological Sex Change Due to Gender Dysphoria. The cardholder shall show an original or certified court order or birth certificate for gender change and also for a name change, if applicable, and a notarized statement on letterhead from a mental health professional who has diagnosed this condition. The cardholder shall also show proof of former legal name, if applicable. The former name shall be entered into the "Alias" field in the identification card database to provide historical information to Service Oklahoma. The person requesting the information change for a REAL ID Non-Compliant identification card may retain the old card, if it is available, after a hole has been punched through the identification number or the lower right corner of the card has been cut by a Licensed Operator or Driver License Examiner.

(d)Change of identification card number. Although the applicant must submit a valid social security number, use of the cardholder's SSN as the identification card is prohibited.

(e)Persons who may appear before a licensed operator. An individual who has previously held an Oklahoma identification card may apply directly to a Licensed Operator for replacement of the previous Oklahoma identification card, upon establishing Oklahoma residence and following the applicable procedure for replacement.

(f)Replacing identification card - not in person. Service Oklahoma may create an alternative method where any Oklahoma Identification card holder may apply to Service Oklahoma to replace his or her identification card without appearing in person as provided in this Section.

(1) The Identification card holder shall make application online, when online application is made available by Service Oklahoma or in writing to Service Oklahoma and shall submit to Service Oklahoma:

(A) copies of documentary evidence of the applicant's name and date of birth, as required by OAC 260:135-5-7 (documents sent for verification will not be returned; therefore, original documents should not be sent). If a material change is requested, the original or certified copies of the required documents must be submitted. A material change means any change to the personally identifiable information of an individual, such as their name, address, or driver license number. A REAL ID Compliant identification card may not be issued by mail if there is a material change;

(B) the applicant's Identification card number; and

(C) both the Oklahoma residence address and Oklahoma mailing address If applicable, the temporary mailing address with the expiration date of the temporary mailing address. If an expiration date is not provided for the temporary mailing address, the system will default to an expiration date of thirty (30) days from the issuance of the renewed Oklahoma credential, and

(D) the applicant's signature.

(2) Submission of the items required in (1) shall be made in one of the following manners:

(A) online application, when online application is made available by Service Oklahoma: service.ok.gov, or

(B) by first class mail: Service Oklahoma, PO Box 11415, Oklahoma City, OK 73136

(3) Method of payment:

(A) online, when online application is made available by Service Oklahoma: if the applicant is submitting the application online, the applicant may only pay by credit card.

(B) by mail: if the applicant is submitting the application by mail, the payment in the form of a cashier's check or money order must be included along with the required documents. No personal checks or other forms of payment will be accepted.

(4) If Service Oklahoma approves the replacement of the identification card without appearing in person, pursuant to the requirements of this chapter, and if the digital photograph and digital signature of the applicant are available from the files of Service Oklahoma, Service Oklahoma shall create the replacement identification card using that photo and signature,

(5) Service Oklahoma may mail the temporary Oklahoma identification card only to an applicant who is temporarily residing out of state to the out of state address provided by the licensee. The licensee shall provide a pre-paid self-addressed stamped envelope. The Oklahoma identification card will be mailed to the out-of-state address provided.

(6) If Service Oklahoma denies the replacement identification card to the applicant pursuant to this Section, Service Oklahoma shall notify the applicant in writing of the denial, the reason for the denial, return any payment submitted by the applicant, and the applicant shall be required to appear in person for the replacement identification card.

(7) A renewal or replacement may be requested up to three (3) consecutive times.

(g)Person who may appear before a licensed operator. An individual who has previously held an Oklahoma identification card may apply directly to a Licensed Operator for replacement of the previous Oklahoma identification card, upon establishing Oklahoma residence and following the applicable procedure for replacement.

(e)Person who may appear before a motor license agent. An individual who has previously held an Oklahoma identification card may apply directly to a motor license agent for replacement of the previous Oklahoma identification card, upon establishing Oklahoma residence and following the applicable procedure for replacement.

Okla. Admin. Code § 260:135-5-14

Transferred from 595:10-1-27 by HB 3419 (2022), eff. 5/19/2022

Amended by Oklahoma Register, Volume 40, Issue 24, September 1, 2023, eff. 9/11/2023