Okla. Admin. Code § 260:135-3-37

Current through Vol. 42, No. 4, November 1, 2024

Section 260:135-3-37 - Allowable fees and charges

(a)Allowable fees and charges limited by statute. The Oklahoma Statutes designate all fees which licensed operators are allowed to collect and retain from an applicant. No other fees may be charged to an applicant for any service rendered pertaining to the issuance of titles, registrations, permits, licenses, credentials, or any other document required by Service Oklahoma. All fees assessed an applicant are to be entered into the Service Oklahoma computer system to be reflected on the affiliated system-generated transaction receipt. All fees assessed an applicant must be documented in the licensed operator's records so they may be identified as to type upon inquiry by the affected applicant or Service Oklahoma. A general, non-specific category such as "Miscellaneous Fee" is not sufficient. The fee must be clearly identifiable.

(b)Procedure for collection of costs of long-distance telephone charges. The cost of a long distance phone call made to Service Oklahoma (non-toll-free), made at the request of an applicant, may be charged back to the applicant, if agreed to in advance. Only the actual cost of the phone call may be charged.

(c)Requiring mail delivery prohibited. A licensed operator shall not require the applicant to accept mail delivery of any issued item or receipt.

(d)Accountability for additional services fees. When assessing a fee for an additional service that is not covered by statute, but is directly related to a Service Oklahoma transaction (i.e. providing a fax service for required documentation to complete a registration transaction), licensed operators are to:

(1) Explain to the applicant that the service being provided is an additional service (not a required service) offered by the licensed operator, at an amount established by the licensed operator. The applicant is then free to accept or reject that additional service.

(2) Document each such fee in the licensed operator's records, so that it may be identified as to type upon inquiry by the affected applicant or Service Oklahoma. A general, non-specific category such as "Miscellaneous Fee" is not sufficient. The fee must be clearly identifiable.

Okla. Admin. Code § 260:135-3-37

Transferred from 710:60-9-97 by HB 3419 (2022), eff. 5/19/2022

Amended by Oklahoma Register, Volume 40, Issue 24, September 1, 2023, eff. 9/11/2023