Okla. Admin. Code § 165:65-11-19

Current through Vol. 41, No. 19, June 17, 2024

Section 165:65-11-19 - Utilities encouraged to keep current lists of utility assistance programs

(a)Compilation. The utilities are strongly encouraged to compile a list with the names, addresses, and phone numbers of known payment assistance programs, including information regarding any bilingual services offered, that are applicable to each service area within the utility's areas of operation. The list should include but is not limited to: local, state, federal, and tribal water assistance programs. The list should also include public/private charitable organizations offering or known to offer water payment assistance, which have given prior consent to their inclusion on this list. The utilities are encouraged to use due diligence in compiling and updating this information, with updates to occur on an annual basis. However, the Commission encourages the addition of new assistance programs to the list, as the information becomes available.

(b)Availability. The utility shall give a copy of this list to any consumer who asks for such assistance.

(c)Liability. The offer of any such list under this Section is meant as an informative resource only, in order for the utility to better assist its consumers. Failure of the consumer to gain funding in full or in part, from any of the proffered resources under this Section shall not result in any liability to the utility.

Okla. Admin. Code § 165:65-11-19

Added at 20 Ok Reg 2322, eff 7-15-03