Okla. Admin. Code § 165:57-5-24

Current through Vol. 41, No. 19, June 17, 2024

Section 165:57-5-24 - Record of customer complaints

(a) Each OSP shall maintain a record of customer complaints, in the format suggested by the Director of the Consumer Services Division and included as Appendix H to this Chapter, that compiles complaints that have been received by the company and includes, at a minimum:

(1) The aggregators and/or end-users name;

(2) The account number;

(3) The applicable complaint code;

(4) The date the complaint was filed; and,

(5) The resolution of the complaint, to include the amount of refund, if any, given.

(b) If the account number only is utilized, a cross-reference with the aggregators and/or end-users name must also be readily available.

(c) The categories of complaints to be used shall be negotiated between the individual OSP and the Director of the Consumer Services Division. A list of the suggested customer complaint codes is attached as Appendix I to this Chapter.

(d) Each complaint shall count as a separate report regardless of whether subsequent reports relate to the same difficulty or dissatisfaction with the provision of the OSP's services.

Okla. Admin. Code § 165:57-5-24

Added at 12 Ok Reg 2157, eff 7-1-95; Amended at 14 Ok Reg 2872, eff 7-15-97; Amended at 15 Ok Reg 3092, eff 7-15-98; Amended at 16 Ok Reg 2312, eff 7-1-99