Okla. Admin. Code § 165:57-10-9

Current through Vol. 41, No. 19, June 17, 2024

Section 165:57-10-9 - Disputed charges

(a) In the event of a dispute between an end-user and an OSP, the OSP shall make such investigation as is required by the particular case, and report the results thereof to the end-user.

(b) In the event the dispute is not resolved, the OSP shall inform the end-user that the end-user may utilize the complaint procedures of the Commission's Consumer Services Division. The information to be provided to consumers shall be:

(1) The street address of the Consumer Services Division, which is Oklahoma Corporation Commission, Consumer Services Division, 2101 N. Lincoln Blvd. Suite 460, Oklahoma City, OK 73105.

(2) The mailing address of the Consumer Services Division, which is P. O. Box 52000-2000, Oklahoma City, OK 73152-2000.

(3) The telephone numbers of the Consumer Services Division, which are (405) 521-2331 and (800) 522-8154.

(4) The hours of operation of the Consumer Services Division, which are 8:00 a.m. to 4:30 p.m., Monday through Friday.

(c) When a complaint has been made with the Commission's Consumer Services Division, the OSP shall be required to forego disconnect procedures on account of nonpayment of any portion of accumulated disputed charges pending investigation by the Commission's Consumer Services Division. The end-user shall be required to pay the undisputed part of the bill, and if not paid, the OSP may discontinue service.

Okla. Admin. Code § 165:57-10-9

Added at 15 Ok Reg 3092, eff 7-15-98