The words contained in this Chapter shall be given their ordinary and customary meaning, with technical terms and words being construed as generally understood within the telecommunications industry, except where otherwise expressly provided. Where, by its context, this Chapter establishes service standards or objectives, substantial compliance under normal operating conditions will be deemed in compliance with this Chapter. Where, by its context, this Chapter imposes an absolute obligation upon the OSP, strict compliance is required.
Okla. Admin. Code § 165:57-1-5