Okla. Admin. Code § 165:55-11-12

Current through Vol. 42, No. 4, November 1, 2024

Section 165:55-11-12 - Notice of Disconnection and Notice of Suspension

(a) A notice of disconnection or suspension shall contain the following information:

(1) The words "NOTICE OF DISCONNECTION" or "NOTICE OF SUSPENSION" or words with the same meaning, in print type larger than the print type of the notice text.

(2) The name and address and the telephone number of the end-user.

(3) A statement of the reason for the proposed disconnection or suspension of service.

(4) The date on or after which service will be disconnected or suspended unless appropriate action is taken.

(5) The telephone number in bold print of the telecommunications service provider where the end-user may make an inquiry.

(6) The approved charges and procedure for reconnection or approved charges and procedure to avoid suspension.

(7) A statement that the end-user must contact the telecommunications service provider regarding the disconnection or suspension, prior to contacting CSD.

(8) The address and telephone number of CSD, in print size which is smaller than the print size used for the telecommunications service provider's telephone number.

(9) The services that are being disconnected or suspended, whether local and/or toll, and if the service to be disconnected or suspended is local service, a statement that the end-user must also contact their IXC if such end-user wishes to terminate such service in order to avoid incurring additional charges for such service.

(10) Notice of suspension of service relating to past-due amounts shall inform the end-user that the total amount due may include charges for non-deniable and/or not regulated services which would not cause interruption of local service. The notice must indicate a toll-free telephone number of a service center where questions can be referred and payment arrangements made.

(b) The following additional information shall be in the notice unless said information can be obtained in the telephone directory and the notice refers the end-user to the location in the directory where the information can be obtained:

(1) A statement of how an end-user may avoid the disconnection of service or suspension of service, including a statement that the end-user must notify the telecommunications service provider on the day of payment as to the place and method of such payment when the bill is paid at a place other than the office of the telecommunications service provider.

(2) A statement that informs the end-user where payments may be made or how to obtain a listing of authorized payment agencies.

Okla. Admin. Code § 165:55-11-12

Amended at 12 Ok Reg 2143, eff 7-1-95; Amended at 13 Ok Reg 2437, eff 7-1-96; Amended at 18 Ok Reg 2415, eff 7-1-01; Amended at 29 Ok Reg 1549, eff 7-12-12

Amended by Oklahoma Register, Volume 34, Issue 24, September 1, 2017, eff. 9/11/2017