Okla. Admin. Code § 165:55-11-4
Current through Vol. 41, No. 19, June 17, 2024
Section 165:55-11-4 - Insufficient reasons for denial or suspension or disconnection of service(a) A telecommunications service provider may not refuse service or suspend existing service or disconnect existing service by reason of nonpayment for telephone service by a previous occupant at the premises for which service is sought, or by reason of nonpayment of any amount back-billed due to misapplication of rates provided the applicant enters into a deferred payment plan. The telecommunications service provider shall not disconnect or suspend service without issuing a bill to the end-user for the amount due to the telecommunications service provider in accordance with OAC 165:55-9-4.(b) Residential service cannot be suspended or disconnected for failure to pay a bill for a business service.(c) Business service cannot be suspended or disconnected for failure to pay a bill for a residential service.(d) Service may not be withheld from an end-user whose name was fraudulently used to obtain service at another location without the end-user's permission or knowledge.(e) The telecommunications service provider shall not deny service to an end-user for nonpayment of an amount past due for more than three (3) years, if the company cannot substantiate the charges with a copy of the end-user's bill.(f) Service shall not be suspended or discontinued to a current end-user in good standing who accepts an additional household member owing a previous bill to the telecommunications service provider, unless that additional household member is listed on the lease arrangements or another utility service as a responsible party, or unless the household member shared service with the end-user at a different or same location.(g) No telecommunications service provider shall provide billing and collection for any provider of intrastate telecommunications services who does not have proper authority to operate in the State of Oklahoma.(h) Local exchange service shall not be denied or terminated for nonpayment of not-regulated services or disputed charges in accordance with OAC 165:55-9-5, OAC 165:55-11-6, or OAC 165:55-19-3.Okla. Admin. Code § 165:55-11-4
Amended at 12 Ok Reg 2143, eff 7-1-95; Amended at 13 Ok Reg 2437, eff 7-1-96; Amended at 16 Ok Reg 2261, eff 7-1-99; Amended at 18 Ok Reg 2415, eff 7-1-01; Amended at 29 Ok Reg 1549, eff 7-12-12