Okla. Admin. Code § 165:45-11-41

Current through Vol. 42, No. 7, December 16, 2024

Section 165:45-11-41 - Information on bills

The utility shall bill each consumer as promptly as possible following the reading of the consumer's meter. The bill shall show:

(1) The reading of the meter at the end of the period for which the bill is rendered.

(2) The date on which the meter was read, or the end of the billing period.

(3) The number and kind of units metered.

(4) The applicable rate schedule or identification of the applicable rate schedule. If the actual rates are not shown, the bill shall carry a statement to the effect that the applicable rate schedule will be furnished upon request.

(5) The total amount due for gas used. In the case of prepayment meters, the amount of money collected shall be shown.

(6) The date by which the consumer must pay the bill in order to avoid addition of a penalty.

(7) The total amount due after addition of any penalty for nonpayment within a designated period or the dollar amount of the penalty or the rate at which the penalty will be calculated. The terms "gross bill" and "net bill" or other similar terms implying the granting of a discount for prompt payment shall not be used where a penalty is added for nonpayment within a designated period.

(8) A distinct marking to identify an estimated bill.

(9) Any conversions from meter reading units to billing units, any calculations to determine billing units from recording or other devices, or any other factors used in determining the bill.

(10) Total tax amount billed, pursuant to OAC 165:45-15-3.

(11) The purchased gas adjustment ("PGA") amounts associated with the respective clauses on the consumer's bill.

(12) The amount due pursuant to an Equalized (Average, Budget, Equal, Levelized, etc.) Monthly Payment Plan shall be shown on the bill, when applicable.

(13) Utilities that serve one-hundred fifty-thousand Oklahoma Customers or more; the historical usage, e.g., a chart, table or graph, shall be displayed prominently on each bill, depicting the actual usage of the residential customer, at the place of service for which the bill is issued. Such historical usage shall be tracked and displayed over the previous twelve (12) month period.

(14) Utilities that serve less than one hundred fifty thousand Oklahoma Customers shall provide, in a conspicuous manner, notice on each residential customer bill that historical usage information is available at no charge, upon the consumer's request.

(15) The name and toll-free telephone number of the Commission's CSD, to which the end-user may direct complaints and questions regarding utility services.

Okla. Admin. Code § 165:45-11-41

Amended at 13 Ok Reg 3259, eff 7-25-96; Amended at 19 Ok Reg 1977, eff 7-1-02

Amended by Oklahoma Register, Volume 36, Issue 21, July 15, 2019, eff. 7/25/2019