Okla. Admin. Code § 165:35-19-30

Current through Vol. 42, No. 7, December 16, 2024

Section 165:35-19-30 - Information on bills

The utility shall bill each consumer as promptly as possible following the reading of the consumer's meter. The bill shall show:

(1) The reading of the meter at the end of the period for which the bill is rendered.

(2) The date on which the meter was read, or the end of the billing period.

(3) The number and kind of units used for billing.

(4) The total amount due for electricity used.

(5) Items of tax separately billed, pursuant to OAC 165:35-27-2.

(6) The date by which the consumer must pay the bill to avoid addition of a penalty.

(7) The total amount due after addition of any penalty for nonpayment within a designated period. The terms "gross bill" and "net bill" or other similar terms implying the granting of a discount for prompt payment shall not be used where a penalty is added for nonpayment within a designated period.

(8) A distinct marking to identify an estimated bill.

(9) If there is a conversion from meter reading units to billing units, or any calculation to determine billing units from recording or other devices, or any other factors used in determining the bill, full information shall be furnished on request.

(10) In the case of a special form of billing, such as a level payment plan, any of the above information which is inappropriate may be omitted.

(11) The fuel adjustment or purchased power adjustment factor associated with the respective clauses on the consumer's bill.

(12) The electric bill submitted by the utility furnishing electric service to the consumer shall be allocated to the party(ies) affected by such consumer submeters in a manner approved by and on file with the PUD Director.

(13) Utilities that serve 150,000 Oklahoma customers or more shall provide historical usage information, e.g., a chart, table or graph, which shall be displayed prominently on each bill, and depict the actual usage of the residential consumer, at the place of service for which the bill is issued. Such historical usage shall be tracked and displayed over the previous twelve (12) month period.

(14) Utilities that serve less than 150,000 Oklahoma Customers consumers shall provide, in a conspicuous manner, notice on each residential consumer bill that historical usage information is available at no charge, upon the consumer's request.

(15) The name and toll-free telephone number of the Commission's CSD, to which the end-user may direct complaints and questions regarding utility services.

(16) The rates and charges applicable to that consumer.

(17) A statement on the bill directing the consumer to contact the utility for questions regarding the bill including any billing details not enumerated above.

Okla. Admin. Code § 165:35-19-30

Amended at 19 Ok Reg 1968, eff 7-1-02

Amended by Oklahoma Register, Volume 31, Issue 24, September 2, 2014, eff. 9/12/2014

Amended by Oklahoma Register, Volume 36, Issue 21, July 15, 2019, eff. 7/25/2019

Amended by Oklahoma Register, Volume 41, Issue 23, August 15, 2024, eff. 10/1/2024