Okla. Admin. Code § 165:14-7-1

Current through Vol. 42, No. 8, January 2, 2025

Section 165:14-7-1 - Consumer services informal review

(a) Whenever there is a dispute between the charging station operator operating a public charging station and the consumer as to the accuracy of the charging station meter, the matter may be brought by either party to the Commission's CSD. A consumer may be represented by a third party, if the consumer is available for verification.

(b) CSD will review the matter and issue an informal review decision in writing. If the dispute can be resolved by telephone with the party seeking review, the review decision need not be in writing unless requested by either party.

(c) During CSD's informal review, CSD may direct the charging station operator to test the accuracy of the equipment. The test shall be performed within a reasonable time and may be performed by a third party.

(1) Prior to conducting the test, the charging station operator shall provide the cost to conduct the test and provide the consumer notice that if the meter is found to test within the accuracy prescribed by the manufacturer of the equipment, the consumer will be required to pay the cost of the test. The consumer may withdraw the written request at any time prior to the test being conducted.

(2) If requested in writing by the consumer, the charging station operator shall conduct the test in the presence of the consumer, the consumer's representative, and/or an expert.

(3) The charging station operator shall prepare a written report stating the name of the consumer requesting the test, the date of the request, the location of meter, the type, make, size, and serial number of the meter, the date tested, and the result of the test. This report shall be provided to the consumer and CSD within ten (10) business days after the completion of the test.

(4) If the meter is found to test outside of the limits of accuracy prescribed by the manufacturer of the equipment or industry standards, the charging station operator shall refund any overcharge to the consumer.

(d) If the CSD is unable to resolve the dispute to the mutual satisfaction of the consumer or charging station operator, either may file a Consumer Services Complaint with the Commission.

Okla. Admin. Code § 165:14-7-1

Adopted by Oklahoma Register, Volume 39, Issue 24, September 1, 2022, eff. 10/1/2022