N.D. Admin. Code 69-09-05-07
When a customer's service is found to be out of order or a customer reports trouble, the local exchange telecommunications company shall test its facilities to determine if the problem is with the local exchange company's facilities. If it is, the local exchange company shall correct the trouble promptly. There may be no charge to the customer to test to determine if the problem is on the local exchange company's facilities or to correct a problem on the local exchange company's facilities. A local exchange company shall inform a customer in advance what charges will be assessed to identify or correct a problem located on the customer's facilities.
N.D. Admin Code 69-09-05-07
General Authority: NDCC 28-32-02
Law Implemented: NDCC 49-21, 49-21-01.7