Section 69-02-02-01 - Informal complaint1.Form and disposition. Informal complaints may be made orally or in writing. Letters to the commission will be considered informal complaints. Informal complaints may be handled by any of the following methods: a. Correspondence or other informal communications. b. Conference with the parties. c. Formal investigation upon motion of the commission. d. Any other appropriate manner to bring about a resolution without formal hearing. 2.Rate complaints. Complaints concerning the rates or charges of any heat, gas, or electrical public utility made by less than ten percent of the consumers or purchasers shall be treated as informal complaints. N.D. Admin Code 69-02-02-01
Amended effective September 1, 1992.General Authority: NDCC 28-32-02
Law Implemented: NDCC 49-01-07