Section 2-03-01-03 - Exceptions to presumed timeliness standardThe following are exceptions from the standard presumed turnaround time of three weeks or less:
1. The customer and abstract company have mutually agreed upon a different time limit, which must be documented in the logbook. 2. Circumstances other than the customer's consent which may prevent an abstract company from completing a job request within three weeks include: a. The extended absence of a key employee or employees due to illness, death in the employee's immediate family, deployment by any branch of the armed forces, jury duty, or a reasonable unavoidable absence caused by circumstances beyond the employee's control. b. The abstracter is delayed by waiting for information from third parties or the customer which prevent the abstracter from completing the work. c. The abstract job is too voluminous to be completed within a three-week time period, in which case, the abstracter shall notify the customer and attempt to mutually agree upon a specific date. d. Work may be delayed until the requesting customer's previous invoices have been paid. 3. If requested abstract work is received by means other than personal delivery, and if the abstract company determines the job cannot be completed within three weeks of receipt, or within the time limits stated in correspondence from the customer, then the abstract company must contact the customer and negotiate a reasonable completion date, which must be documented in the logbook. N.D. Admin Code 2-03-01-03
General Authority: NDCC 43-01-16
Law Implemented: NDCC 43-01-16