12 N.C. Admin. Code 11 .0123

Current through Register Vol. 38, No. 20, April 15, 2024

Section 11 .0123 - CONSUMER CONTRACT AND DISCLOSURE REQUIREMENTS FOR ALARM SERVICES

(a) Every person, firm, association or corporation licensed to engage in the alarm systems business in North Carolina who sells, installs, services, responds to or monitors electrical, electronic or mechanical alarm systems shall execute with the consumer a written contract in all transactions that must consist of the following:

(1) A description of the sale(s) and/or service(s) in brief, simple terminology;

(2) The company's name, address, telephone number, and North Carolina Alarm Systems License Number and the North Carolina Alarm Systems Licensing Board's address and telephone number.

(b) Any person, firm, association or corporation licensed to engage in the alarm systems business in North Carolina by providing sales, installation, service, response, or monitoring to a consumer and who unilaterally terminates, causes to be terminated or reasonably knows of the termination of the monitoring, response or service to that consumer, shall provide notification to that consumer by verified personal service or certified mail at least 10 days prior to cessation of the service(s). This provision shall not apply to consumer initiated action to terminate or upon consumer relocation.

(c) Any person, firm, association or corporation licensed to engage in the alarm systems business in North Carolina by providing sales, installation, service, response, or monitoring to a consumer and who changes or causes to be changed the monitoring, response or service to that consumer, shall provide written notification to that consumer of the change, the effective date, and the name, address and telephone number of the new provider.

12 N.C. Admin. Code 11 .0123

Authority G.S. 74D-2(a); 74D-5;
Eff. July 1, 1995.