N.Y. Comp. Codes R. & Regs. tit. 9 § 5612.1

Current through Register Vol. 46, No. 53, December 31, 2024

Section 5612.1 - Receipt of complaints

(a)Procedures. Each registrant shall establish a procedure for receiving and responding to all consumer complaints, including, without limitation, complaints by contestants that their contestant accounts have been misallocated, compromised or otherwise mishandled. Such complaint resolution procedures shall be easy to locate on a registrant's platform or platforms and help links of the registrant.

(b)Details of complaint. A complaint shall contain clear and unequivocal information about the complainant's identity and shall give all relevant details that gave rise to the complaint.

(c)Investigation or referral. Where a complaint is made to the commission, the commission may investigate the complaint or may refer the complaint to the registrant.

N.Y. Comp. Codes R. & Regs. Tit. 9 § 5612.1

Adopted New York State Register October 18, 2023/Volume XLV, Issue 42, eff. 10/18/2023