N.Y. Comp. Codes R. & Regs. tit. 9 § 5118.7

Current through Register Vol. 46, No. 45, November 2, 2024

Section 5118.7 - Maintenance, repair and servicing of video lottery terminals

(a) The video lottery gaming vendor shall not alter the operation of any approved video lottery terminal or associated equipment and shall ensure that each video lottery terminal and associated equipment is maintained in proper working condition.

(b) Only the following persons may service or repair a video lottery terminal or associated equipment:

(1) a duly licensed video lottery gaming vendor;

(2) a licensed employee of a video lottery gaming vendor;

(3) a licensed technician certified by a video lottery gaming vendor; or

(4) a licensed employee of a video lottery gaming agent who may be assigned to clean the exterior of the video lottery terminal, to reload printer paper and ink, and to clear bill acceptor jams.

(c) It shall be the ongoing duty of each video lottery gaming vendor to maintain and provide an inventory of spare parts to assure the timely repair and continued, approved operation and play of video lottery terminals. Each video lottery gaming vendor shall provide to the commission, if requested, appropriate technical assistance and training in the service and repair of such vendor's video lottery terminals and associated equipment so as to ensure the continued, approved operation and play of those video lottery terminals.

(d) Each video lottery gaming vendor shall immediately notify the commission of any recurring video lottery terminal malfunction or other problem experienced with approved video lottery terminals.

(e) Each video lottery gaming vendor must maintain a certification program for the purpose of training and certifying technicians to service and repair video lottery terminals manufactured by such vendor. Upon request, such vendor shall provide evidence of such program to the commission, including a full description of the program, models of video lottery terminals for which training is provided, criteria for certification, information concerning instructor qualifications, and copies of training materials and tests. Any program deemed insufficient by the commission shall be modified upon request.

(f) Each video lottery gaming vendor shall ensure that such vendor's technicians have received sufficient and appropriate training in the service and repair of each of such vendor's approved video lottery terminal models before any video lottery terminal may be placed in operation in the video lottery gaming facility.

(g) Each video lottery gaming vendor that certifies other persons as technicians shall ensure that such technicians have received sufficient and appropriate training in the service and repair of the approved video lottery terminals to be operated by the video lottery gaming agents, or to be distributed by a licensed video lottery gaming vendor employing the technician. Such training shall meet the requirements of subdivision (e) of this section.

(h) Upon request of the commission, a certified technician, or a video lottery gaming vendor employing the technician, shall provide proof satisfactory to the commission of the technician's certification, in accordance with subdivision (e) of this section.

(i) The video lottery gaming vendor shall ensure that all service and repairs on such vendor's video lottery terminals, including the installation or repair of component parts such as bill acceptors, monitoring systems, or other parts that may alter the current or subsequent operation of a video lottery terminal, are made correctly and in compliance with these standards and any additional commission requirements.

(j) Except for certified technicians, as defined herein, no employee of the video lottery gaming agent or any other person may perform service on or repair any video lottery terminal or associated equipment other than incidental maintenance repairs that cannot affect any of the video lottery terminals' major systems or require that the person performing the service or making the repair access any internal space within a video lottery terminal or any of such terminal's associated equipment.

(k) The exterior door keys shall be issued, on a per shift basis, only to personnel qualified under subdivision (b) of this section to maintain the terminals. When exterior door keys are not in use, they shall be maintained in a locked box designed for the purpose of securing the keys, access to which shall be controlled and maintained by the department identified in the approved internal control system.

(l) Each video lottery gaming vendor shall maintain a written maintenance log inside the main cabinet access area of each video lottery terminal. Every person who gains entry into any internal space of a video lottery terminal for performing physical maintenance or repair must sign the maintenance log, record their employee license, indicate the date and time of entry and list all areas inspected, repaired or serviced. Such vendor(s) shall retain the maintenance log for a period of five years and shall make the maintenance log immediately available to the commission upon request.

N.Y. Comp. Codes R. & Regs. Tit. 9 § 5118.7