N.Y. Comp. Codes R. & Regs. tit. 9 § 7420.3

Current through Register Vol. 46, No. 41, October 9, 2024

Section 7420.3 - Facility grievance policies and procedures

OCFS shall develop written policies and procedures pursuant to this Part which shall include, but not be limited to:

(a) a detailed description of the grievance program operations including steps, timelines, investigative processes, and available appeal procedures;

(b) staff responsibilities and functions relative to the grievance program;

(c) procedures to provide grievance program accessibility to residents;

(d) a statement regarding safeguards for residents against reprisals for having filed a grievance;

(e) procedures for orientation to the grievance program for all facility staff and residents; and

(f) procedures for corrective action to be taken when a grievance is found to have merit.

N.Y. Comp. Codes R. & Regs. Tit. 9 § 7420.3

Renumbered from subtitle AA of chapter III New York State Register April 11, 2018/Volume XL, Issue 15, eff. 4/11/2018