N.Y. Comp. Codes R. & Regs. tit. 19 § 192.15

Current through Register Vol. 46, No. 25, June 18, 2024

Section 192.15 - Records to be maintained

(a) A registrant shall maintain a file for each customer which shall contain the information listed in General Business Law, section 798(14) and:

(1) a copy of the written guarantee;

(2) a copy of the invoice or other record of purchase by the registrant of the hearing aid and custom ear mold, if any;

(3) copy of any correspondence from and to the customer; and

(4) a copy of the statement given to the customer upon the exercise of the right of cancellation under a 45-day guarantee.

(b) A registrant shall maintain a file which shall contain a copy of all advertisements placed in any media or sent to a customer or prospective customer.

(c) A registrant shall maintain a file containing the invoices on the purchases of batteries, and the records of rebates, discounts and allowances on the purchases of batteries and custom ear molds. The invoice shall specify the particular ear mold to which the rebate, discount or other allowance applies.

(d) A registrant shall maintain a file containing customer requests for home visits for the purpose of soliciting the sale or rental of hearing aids, showing the name of the customer, date and manner of the request and date of the home visit.

(e) All records required to be maintained at each business location shall, upon request, be open to inspection by duly authorized employees of the department during regular business hours.

N.Y. Comp. Codes R. & Regs. Tit. 19 § 192.15