N.Y. Comp. Codes R. & Regs. tit. 16 § 603.1

Current through Register Vol. 46, No. 45, November 2, 2024

Section 603.1 - General provisions

(a) This Part shall apply to telephone corporations that provide local exchange service.

(b) As indicated by their wording, a number of the regulations in this Part prescribe the normal procedures and practices to be directed in good faith by the service provider. However, the regulations in this Part are not intended to govern the implementation of such procedures in individual instances. The execution or non-execution of such procedures and practices in individual instances is not the sole indicator of whether the service provider has provided adequate service to a particular consumer or group of consumers.

(c) The standards set forth herein relate to the quality of service under normal operating conditions. They do not establish a level of performance to be achieved during periods of emergency, catastrophe, natural disaster, severe storm or other events affecting large numbers of consumers nor shall they apply to extraordinary or abnormal conditions of operation, such as those resulting from work stoppage, civil unrest, major transportation disruptions or other events beyond a service provider's control.

N.Y. Comp. Codes R. & Regs. Tit. 16 § 603.1