N.Y. Comp. Codes R. & Regs. tit. 16 § 600.3

Current through Register Vol. 46, No. 45, November 2, 2024

Section 600.3 - Notice of discontinuance-time

(a) No telephone corporation shall suspend service for nonpayment of bills rendered for service, or for failure to post a required deposit, until:

(1) at least five days after written notice has been served personally upon the telephone subscriber;

(2) at least eight days after mailing written notice in postpaid wrapper to the telephone subscriber, addressed to such subscriber at premises where service is rendered; or

(3) at least five days after the telephone subscriber has either signed for or refused a registered letter containing written notice addressed to such subscriber at premises where service is rendered.

(b) No telephone corporation shall terminate service for nonpayment of bills rendered for service, or for failure to post a required deposit, until:

(1) at least 10 days after written notice has been served personally upon the telephone subscriber;

(2) at least 13 days after mailing written notice in postpaid wrapper to the telephone subscriber, addressed to such subscriber at premises where service is rendered; or

(3) at least 10 days after the telephone subscriber has either signed for or refused a registered letter containing written notice, addressed to such subscriber at premises where service is rendered.

(c) Notwithstanding any provision of this section, no telephone corporation which has suspended service for nonpayment of bills rendered, or for failure to post a required deposit, shall terminate such service until five days after the date on which suspension of service shall have occurred.

(d) No telephone corporation shall suspend or terminate service for nonpayment of bills not actually rendered, except with the consent of the subscriber.

(e) If the telephone subscriber has specified to the company in writing an alternate address for billing purposes, the notice authorized under this section shall be sent to such alternate address in lieu of to the premises where service is rendered.

(f) No telephone corporation shall discontinue service for nonpayment of bills rendered, or for failure to post a required deposit, unless it shall have verified that payment has not been received through the end of the notice period required by this Part; or that payment has not been posted to the customer's account as of the opening of business on the day disconnection occurs.

N.Y. Comp. Codes R. & Regs. Tit. 16 § 600.3