Requests for external appeals that have been determined to be eligible for external appeal shall be randomly assigned by the superintendent to a certified external appeal agent according to a process prescribed by the superintendent and commissioner. Such process must take into account conflicts of interest pursuant to section 4913 of the Insurance Law and Public Health Law and section 410.6 of this Part.
N.Y. Comp. Codes R. & Regs. Tit. 11 § 410.8