N.M. Admin. Code § 10.29.10.8

Current through Register Vol. 36, No. 1, January 14, 2025

Section 10.29.10.8 - PUBLIC SAFETY TELECOMMUNICATOR MINIMUM STANDARDS OF TRAINING

The public safety telecommunicator (PST) certification course is a minimum of 130 hours of training in eight blocks of instruction. There will be 12 prerequisite distance learning training hours an applicant must complete prior to attendance at the public safety telecommunicator academy, for a minimum of 118 contact training hours during the course.

A.Block 1: Academy prerequisites - 12 total block hours - This block of instruction must be completed prior to the start of the academy and will establish a foundation for the critical incident management (CIM) and interdisciplinary incident command system (ICS) curriculum as outlined below.

(1) FEMA ICS 100.B: Introduction to incident command system - three hours;

(2) FEMA ICS 200.B: Incident command system for single resource and initial action incident - three hours;

(3) FEMA ICS 700.A: National incident management system, an introduction - three hours; and

(4) FEMA ICS 800.B: National response framework, an introduction - three hours.

B.Block 2: Academy administration - 30 total block hours - This block of instruction is for the administration of the basic public safety telecommunicator academy training program. This includes examinations and reviews, practical exercise, discretionary training time and graduation. The subjects include:

(1) orientation

(2) administrative time

(3) four block examinations;

(a) basic public safety telecommunicator skills;

(b) block legal and crisis intervention/management;

(c) national crime information center (NCIC); and

(d) fire/medical and critical incident management.

(4) three practical exercises; and

(a) critical incident management;

(b) crisis intervention and management; and

(c) radio practices and procedures

(5) New Mexico public safety telecommunicator certification examination

C.Block 3: Basic public safety telecommunicator skills - 40 total block hours - This block of instruction will provide the student with a basic understanding of the public safety telecommunications field, common procedures for call processing, applicable technology, and liability.

(1) Introduction to your new career;

(2) interpersonal communications;

(3) telephone communications techniques: call processing;

(4) telephony, traditional technology;

(5) next generation 9-1-1;

(6) telephony: teletypewriter (TTY);

(7) telematics and collision notification systems;

(8) computer-aided dispatch (CAD) and related technologies;

(9) radio communications techniques;

(10) radio technology;

(11) call classification;

(12) national incident management system (NIMS) incident command system;

(13) liability issues; and

(14) preparing for your new career.

D.Block 4: Law - 13 total block hours - This block of instruction will provide a basic understanding of the criminal justice systems at the municipal, county, state and federal levels and the telecommunicator's role and responsibilities in the criminal justice system. This block will also provide an overview of criminal offenses.

(1) New Mexico administrative code (NMAC) requirements for public safety telecommunicators;

(2) introduction to the criminal justice system;

(3) criminal and traffic related offenses;

(4) laws of arrest;

(5) civil law and liability; and

(6) courtroom testimony.

E. Block 5: Crisis intervention/management - eight total block hours - This block of instruction will provide the telecommunicator with a core understanding of interactions with individuals with mental impairments and crisis management.

(1) People in crisis to include:

(a) mental illness;

(b) developmental disability;

(c) posttraumatic stress disorder;

(d) dual diagnosis;

(e) autism;

(f) youth in crisis;

(g) traumatic brain injury; and

(h) excited delirium.

(2) identifying a crisis;

(3) crisis bill of rights;

(4) crisis listening;

(5) behavior and crisis management;

(6) suicide awareness;

(7) barricaded subjects;

(8) hostage situations;

(9) kidnapping; and

(10) domestic violence.

F.Block 6: National crime information center (NCIC) operations - eight total block hours - This block of instruction will provide the student with a basic understanding of the national crime information center (NCIC) system.

(1) 21 NCIC files

(a) stolen articles;

(b) boats;

(c) guns;

(d) license plates;

(e) parts;

(f) securities;

(g) vehicles;

(h) supervised release;

(i) national sex offender registry;

(j) foreign fugitive;

(k) immigration violator;

(l) missing person;

(m) protection order;

(n) unidentified person;

(o) protective interest;

(p) gang;

(q) known or appropriately suspected terrorist;

(r) wanted person;

(s) identity theft;

(t) violent person; and

(u) national instant criminal background check system (NICS) denied transaction

(2) federal regulations

G.Block 7: Fire and medical communications - 10 total block hours - This block of instruction will provide a basic overview of fire and medical communications to include: common terminology, apparatus and equipment, and general protocols.

(1) fire and emergency medical services (EMS) terminology

(2) jurisdictional limitations and allowances

(3) fire and EMS call taking and additional considerations

(4) health insurance portability and accountability act (HIPAA)

(5) radio communications

(a) dispatch;

(b) arrival;

(c) structural fire;

(d) wildland fire; and

(e) apparatus

(6) personnel safety

(7) liability

(8) restrictions

(a) New Mexico medical board; and

(b) separate licensing requirements for emergency medical dispatchers

H.Block 8: Critical incident management (CIM) and interdisciplinary incident command system (ICS) - Nine total block hours - This block will cover CIM awareness and the interdisciplinary incident command system.

(1) CIM awareness

(2) hazardous materials awareness

(3) critical incident stress debriefing

N.M. Admin. Code § 10.29.10.8

5-24-81...3-16-95; 10-1-97; 10.29.10.8 NMAC - Rn & A, 10 NMAC 29.9.10.8, 7/1/01; A, 01/01/04; A, 3/2/12, Adopted by New Mexico Register, Volume XXVIII, Issue 12, June 27, 2017, eff. 6/27/2017