N.J. Admin. Code § 14:4-3.8

Current through Register Vol. 56, No. 24, December 18, 2024

Section 14:4-3.8 - Dispute resolution

(a) An electric and/or gas public utility shall establish and file annually with the Board a dispute resolution procedure, including the establishment of a telephone complaint hotline, to address complaints alleging violations of this subchapter.

1. The procedure shall be included in the electric and/or gas public utility's annual compliance plan.

(b) At a minimum, the procedure shall designate a person to conduct an investigation of the complaint and communicate the results of the investigation to the complainant, in writing, within 30 days after the complaint is received, including a description of any action taken.

(c) An electric and/or gas public utility shall report any violation of this subchapter to the Board, with a copy provided to the Rate Council within five business days of becoming aware of any such violation(s).

(d) The electric and/or gas public utility shall maintain a log of all resolved and pending complaints. The log shall be subject to review by the Board and Rate Counsel and shall contain, at minimum, a summary of the complaint, the manner in which the complaint was resolved, or an explanation why the complaint remains pending.

N.J. Admin. Code § 14:4-3.8