N.J. Admin. Code § 14:3-3.8

Current through Register Vol. 56, No. 11, June 3, 2024

Section 14:3-3.8 - Service call scheduling

(a) When a service call is scheduled for a residential customer, and the customer's presence is necessary for the service call, the utility shall inform the customer that it may request either a specified time or, at a maximum, a four-hour time block during normal business hours, during which the service call will occur. The utility may also schedule service calls outside of these hours for the convenience of the customer.

(b) If the utility is unable to ensure that the service call will occur within the four-hour period provided under (a) above, the utility shall inform the customer at the earliest possible time, and in no case later than the close of business on the business day prior to the scheduled appointment. A utility shall not cancel an appointment with a customer after the close of business on the business day prior to the scheduled appointment, unless the utility can show good cause.

(c) In addition to complying with (b) above, the utility shall reschedule the service call within 24 hours, unless good cause is shown.

(d) For the purposes of this section, good cause shall include, but shall not be limited to, situations where the customer is unavailable, system emergencies, which may or may not be weather-related, where crews are needed for repair or other functions necessary to maintain the viability and safety of the utility's operating system or parts thereof, or labor actions, which prevent the utility from meeting service call schedules.

N.J. Admin. Code § 14:3-3.8

Repeal and New Rule, R.2008 d.119, effective 5/19/2008.
See: 39 N.J.R. 4077(b), 40 N.J.R. 2481(a).
Section was "Access to customer's premises".