N.J. Admin. Code § 14:10-1A.6
Current through Register Vol. 56, No. 12, June 17, 2024
Each telephone utility shall provide for the receipt of customer trouble reports at all hours and make a full and prompt investigation of all complaints. In addition, provisions at N.J.A.C. 14:3 governing receipt and investigation of complaints may apply. Except in instances beyond the company's control, all commitments to customers shall be kept. Every reasonable effort shall be made to notify customers of unavoidable changes requiring rescheduling or cancellation of scheduled service calls in resolution of the complaint.
N.J. Admin. Code § 14:10-1A.6