N.J. Admin. Code § 14:10-11.4

Current through Register Vol. 56, No. 12, June 17, 2024

Section 14:10-11.4 - Obtaining verified customer authorization; submitting a change order

(a) To switch a customer from one primary TSP to another, the acquiring TSP shall submit a change order, which complies with this subchapter, to an executing TSP.

(b) No TSP shall submit a change order on behalf of a customer without first obtaining a verified authorization from the customer in accordance with this subchapter. Such an authorization may be obtained through any of the following means:

1. The customer's signature, either written or electronic, on a letter of agency, in accordance with 14:10-11.5;

2. The customer's verbal authorization obtained by telephone in accordance with 14:10-11.6; or

3. A third-party verification that meets the requirements at 14:10-11.6.

(c) The requirements in this section and 14:10-11.5 and 11.6 are in addition to the FCC slamming requirements at 47 CFR § 64.1100 through 1190, incorporated herein by reference, as amended or supplemented. Should there be a difference between the FCC regulations and these rules, the more stringent provision shall govern.

(d) If a TSP sells more than one type of telecommunications service (for example, local exchange, intraLATA toll, and interLATA toll), that TSP shall obtain separate authorization from the customer for each separate access line being switched and each separate service sold, although the authorizations may be verified within the same solicitation. Each authorization shall be verified separately from any other authorizations obtained in the same solicitation, even if the same primary TSP is chosen to provide two or more telecommunications services.

(e) A TSP shall submit a primary TSP change order on behalf of a customer within 60 days after obtaining the verified authorization for that customer.

(f) Notwithstanding N.J.A.C. 14:10-1.3, a submitting TSP shall maintain and preserve records of all verifications of customer authorization for a minimum of two years after obtaining the verification.

N.J. Admin. Code § 14:10-11.4

New Rule, R.2007 d.276, effective 9/17/2007.
See: 38 N.J.R. 3250(a), 39 N.J.R. 3953(a).
Former N.J.A.C. 14:10-11.4, TSP change order procedures, recodified to N.J.A.C. 14:10-11.7.

Amended by 54 N.J.R. 1427(a), effective 7/18/2022