N.J. Admin. Code § 13:74-6.13

Current through Register Vol. 56, No. 21, November 4, 2024

Section 13:74-6.13 - Patron complaints

(a) The off-track wagering licensee, at a location within the off-track wagering facility approved by the Commission, shall provide a comment box with a locking mechanism to allow patrons the ability to provide written complaints to the Commission by depositing a completed form as provided by the Commission within the comment box.

(b) The off-track wagering licensee, its employees and agents shall not have direct access to the complaints submitted by patrons as a result of depositing a completed Commission complaint form into the comment box. The Executive Director shall provide a copy of each complaint to the off-track wagering licensee unless the Executive Director determines that to do so would be inconsistent with a Commission investigation or criminal investigation.