N.J. Admin. Code § 13:21-21.11

Current through Register Vol. 56, No. 21, November 4, 2024

Section 13:21-21.11 - Authorization for repairs

(a) An auto body repair facility shall not commence any repair work, including the ordering of parts, on a customer's motor vehicle unless the facility has obtained:

1. Specific written authorization from the customer to proceed with the requested repair services; or

2. If the customer's motor vehicle is presented to the auto body repair facility during other than normal business hours or by one other than the customer, oral authorization from the customer to proceed with the requested repair services. In the case of an oral authorization, the estimate shall contain a notation of the date, time, telephone number, if any, and the name of the customer granting such authorization. A copy of the estimate that contains these notations shall be given to the customer.

(b) An auto body repair facility shall not commence any additional repair work, including the ordering of additional parts, on a customer's motor vehicle that exceeds any estimate given, including the price, list of parts and labor charge, unless the facility obtains the authorization of the customer to proceed with the additional repair services.

(c) In the case of an oral authorization, the original estimate or any additional estimate prepared shall contain a notation of the date, time, telephone number, if any, and name of the customer granting such authorization. A copy of the estimate which contains these notations shall be given to the customer.

(d) Customers or insurers may test drive the repaired motor vehicle before paying for the repair work, provided that the repairs made by the auto body repair facility are directly related to the operation of the motor vehicle and further provided that such repaired motor vehicle may be safely operated on the highways of this State.

N.J. Admin. Code § 13:21-21.11

Amended by R.2005 d.129, effective 4/18/2005.
See: 36 New Jersey Register 1886(a), 37 New Jersey Register 1212(b).
Rewrote the section.