N.J. Admin. Code § 10:88-2.3

Current through Register Vol. 57, No. 1, January 6, 2025

Section 10:88-2.3 - Card issuance

(a) At the time that a CWA certifies an individual's eligibility to receive a public assistance benefit, the State's automated case file and issuance system generates an EBT case maintenance record for the payee and sends that record electronically to the State's EBT contractor to establish the case on the EBT database.

(b) The CWA shall either mail an appointment letter to the recipient, or contact the recipient directly to schedule Families First training and card issuance.

(c) The payee shall receive training on the following items:

1. What Families First is;

2. The day of the month when benefits shall become available to the recipient;

3. How the card shall be used to obtain NJ SNAP and cash benefits;

4. How to obtain account balances, including advice on maintaining receipts in order to track balances;

5. How to care for the Families First card;

6. Where the card may be used;

7. How to maintain the security of the recipient's PIN;

8. How to contact Families First client customer service via a toll-free telephone number to report a lost or stolen card or any other problem;

9. Families First card replacement rules and fees;

10. Transaction fees for the fourth and subsequent cash withdrawal from an ATM in a calendar month; and

11. The expungement process, as specified at N.J.A.C. 10:88-4.2.

(d) Each payee shall be required to select a four-digit PIN. The PIN will serve as the payee's electronic signature when performing Families First transactions. The CWA shall emphasize that the payee needs to maintain the security of the PIN.

(e) Families First cards may be issued in person or via U.S. mail; however, all newly certified households, who are not eligible for expedited services, shall be mailed a card no later than the 28th day from the date of application to ensure that the household has an opportunity to participate by the 30th day. Cards that are mailed to recipients must not include PIN selection instruction with the card mailing. PIN selection instructions must be mailed separately from Families First cards that are mailed to a recipient.

N.J. Admin. Code § 10:88-2.3

Amended by 46 N.J.R. 2156(a), effective 11/3/2014.

Amended by 55 N.J.R. 1335(a), effective 7/3/2023