N.J. Admin. Code § 10:37A-4.2

Current through Register Vol. 56, No. 21, November 4, 2024

Section 10:37A-4.2 - Consumer service agreement

(a) The PA shall develop and submit for approval to the Department prior to use, a consumer service agreement that meets the specifications of this subchapter. In addition, the PA shall obtain written approval from the Department before deleting, adding, or revising in any way, the requirements of the consumer service agreement. The initial consumer service agreement and any subsequent revisions shall be submitted for approval to:

New Jersey Department of Human Services

Division of Mental Health and Addiction Services

PO Box 362

Trenton, NJ 08625-0362

(b) All consumers enrolled in a supervised residence shall have a written consumer service agreement which is reviewed by the consumer prior to acceptance and signed by both the consumer and PA upon the consumer's admission and which clearly articulates the roles and responsibilities of the PA and the consumer.

(c) The consumer service agreement shall contain provisions indicating the voluntary nature of services in supervised housing. These agreement provisions shall state that in the event that the consumer refuses services, the PA staff shall meet with the consumer at least monthly to discuss the consumer's progress toward wellness and recovery goals and, if appropriate, alternatives for housing with or without services.

(d) The consumer service agreement shall be written in a language sufficiently understood by the consumer to assure comprehension.

(e) The consumer service agreement shall indicate the consumer's written acknowledgement that he or she understands the following terms of the agreement:

1. A list of available services for which there are no fees;

2. The fees for optional services to be provided (if any);

3. The consumer's rights (as specified in 10:37-4.5(h) 1 through 7, and 10:37A Appendix A) and responsibilities, including expectations of the program and complaint process (as specified in 10:37-4.6(b));

4. A PA shall ensure that the consumer is afforded the opportunity to:

i. Be supported in an effort to achieve the wellness and recovery goals outlined in a fully developed WRAP(R) where one is available, and the consumer chooses to use that tool, and in the consumer's individualized rehabilitation plan;

ii. Be afforded suitable opportunities for interactions with others;

iii. Spend one's own money for expenses and purchases;

iv. See visitors each day; and

v. Practice the religious/spiritual program of one's own choice or to abstain from religious practices;

5. The consumer's roles and responsibilities and consequences for violations;

6. Service termination procedures; and

7. The location and accessibility of policy and procedure manuals.

(f) Termination procedures shall be described in the consumer service agreement and shall comport with the requirements in 10:37A-5.3 and 11.2 through 11.5, as appropriate.

(g) Copies of the signed consumer service agreement shall be provided to the consumer and maintained in the consumer's record. The agreement in the record shall be the most current signed by the consumer.

N.J. Admin. Code § 10:37A-4.2

Adopted by 48 N.J.R. 1636(a), effective 8/15/2016

Amended by 56 N.J.R. 901(a) effective 5/20/2024