Section Saf-C 5405.02 - Zero Tolerance Enforcement Records(a) Records relevant to the enforcement of the transportation network company's zero tolerance policy shall consist of: (1) Rider complaints alleging a violation of the zero tolerance policy;(2) Records reflecting a driver's suspension of access to the TNC's digital platform pending investigation;(3) A copy of the TNC's investigation into the complaint and any findings and conclusions; and(4) Records reflecting any disciplinary actions taken by the TNC against a driver following an investigation of such driver for a violation of the zero tolerance policy.(b) Records relevant to the enforcement of the transportation network company's zero tolerance policy pursuant to RSA 376-A:11 shall be kept for 2 years, except that such records shall also be kept: (1) During any investigation of any such rider zero tolerance complaint conducted by the transportation network company; or (2) During any investigation by the division, of a complaint that the transportation network company has failed to investigate a rider zero tolerance complaint, provided that the division notifies the transportation network company of such investigation.N.H. Admin. Code § Saf-C 5405.02
Derived from Volume XXXVIII Number 15, Filed April 12, 2018, Proposed by #12491, Effective 4/2/2018, Expires 4/2/2028.