Section Puc 405.02 - Cramming Prohibited(a) For purposes of this section: (1) "Cramming" means a submission or inclusion of unauthorized, misleading, or deceptive charges for products or services on a customer's utility bill. Cramming does not include charges required or explicitly authorized by law;(2) "Billing aggregator" means a person, other than a service provider, who forwards a charge for a product or service offered by a service provider to the utility company for billing to the customer; and(3) "Service provider" means a person that offers a product or service to a customer and directly or indirectly sends the billable charges or credits to the utility company for billing to the customer.(b) Telephone utilities shall not disconnect voice service based on a customer's failure to pay disputed charges from billing aggregators or service providers.N.H. Admin. Code § Puc 405.02
#8348, eff 5-10-05 (See Revision Note #1 at chapter heading for Puc 400); ss by #10542, eff 3-12-14 (See Revision Note #2 at chapter heading for Puc 400)
Ss by #10542, eff 3/12/2014 (from Puc 402.47) (See Revision Note #2 at chapter heading for Puc 400).Amended by Number 32, Filed August 8, 2024, Proposed by #14029, Effective 7/25/2024, Expires 7/25/2034 (formerly Puc 404.02) (See Revision Note # 1, Revision Note #2, and Revision Note #3 at chapter heading for Puc 400).