N.H. Admin. Code § Puc 3004.05

Current through Register No. 45, November 7, 2024

Section Puc 3004.05 - CNGS Voluntary Discontinuance of Service

(a) Any CNGS that intends to cease selling natural gas to all customers or to any class of customers within the state, does not intend to transfer or sell its customer base pursuant to Puc 3004.04 above, and is not subject to any event as described in Puc 3004.06 below, shall prior to discontinuing such service:

(1) Provide no less than 60 days written notice to any affected LDC and to the commission, which notice shall include the following:

a. The date the CNGS intends to cease selling natural gas to all customers or to any class of customers within the state; and

b. A detailed plan for transfer of any customers it will no longer serve to LDC sales service; and

(2) Provide to each affected customer no less than 45 days and no more than 60 days prior to the start of the customer's next billing cycle:

a. Written notice of the date on which the CNGS intends to cease service to the customer; and

b. The date by which the customer must select an alternate CNGS or be transitioned to LDC sales service.

(b) When a CNGS discontinues service pursuant to (a) above, the CNGS shall:

(1) Ensure that customers who choose an alternate CNGS are not inadvertently switched to LDC sales service; and

(2) Refund any outstanding deposits or prepayments within 30 days of the final bill containing charges for service provided by the CNGS to the affected customers.

(c) Upon notification pursuant to (a)(1) above that a CNGS will discontinue service to all customers within the state, the commission shall:

(1) Suspend the CNGS's registration for 120 days from the date the CNGS:

a. Notifies the commission it has no customers within the state; or

b. Ceases to provide service to all customers within the state; and

(2) After the 120 days specified in (1) above:

a. Terminate the CNGS's registration, if there are no unresolved consumer complaints; or

b. Extend suspension of the CNGS's registration for an additional 90 days while the remaining consumer complaints are resolved.

(d) A CNGS that has discontinued service to all customers within the state shall maintain adequate financial security as required by Puc 3003.03 during the period its registration is suspended pursuant to (c) above.

N.H. Admin. Code § Puc 3004.05

#7811, eff 12-28-02; ss by #9796-A, eff 9-25-10 (from Puc 3004.04 )

Amended by Volume XXXIX Number 16, Filed April 18, 2019, Proposed by #12757, Effective 6/1/2019, Expires 6/1/2029.