Section Puc 2005.07 - Investigation by Commission by Reason of Consumer Complaint(a) Upon the filing of a complaint with the commission's division that processes customer complaints, either verbally or in writing, against a CEPS or aggregator alleging that the CEPS or aggregator is not in compliance with the provisions of this chapter, that division shall be authorized to begin an investigation.(b) The CEPS or aggregator shall provide any relevant information to the commission's division that processes customer complaints which would assist that division in its efforts to investigate and resolve the dispute that is the subject of such complaint.(c) The CEPS, the aggregator, or the customer may request a hearing before the commission if dissatisfied with the resolution of the dispute that is the subject of such complaint by the commission's division that processes customer complaints.(d) The commission's division that processes customer complaints shall request a hearing before the commission when it determines that the dispute that is the subject of such complaint remains unresolved and requires resolution by the commission.N.H. Admin. Code § Puc 2005.07
Derived From Volume XXXVII Number 37, Filed September 14, 2017, Proposed by #12372, Effective 11/1/2017, Expires 11/1/2027.