Section Puc 2004.13 - Transfer of Customer Accounts Between Suppliers(a) When a CEPS proposes to transfer or sell the right to serve existing customer accounts, the CEPS shall provide clear and conspicuous written notice to each affected customer no less than 30 days prior to the effective date of such transfer or sale which includes: (1) Notice that the CEPS shall discontinue providing services to the customer;(2) Notice of the date by which the CEPS will discontinue providing services to the customer;(3) Notice that unless the customer selects an alternate supplier, the customer will be assigned to the proposed transferee or buyer;(4) Notice that the change of CEPS shall be without charge to the customer;(5) A clear statement: a. Of any difference in the rates, terms, or conditions of service of the CEPS and the rates, terms, or conditions of service of the proposed transferee or buyer; orb. That the rates, terms, and conditions of service of the CEPS and the proposed transferee or buyer are the same;(6) The name, address, telephone number, and e-mail address of the proposed transferee or buyer to which the customer account will be transferred or sold if the customer does not select an alternate supplier within the prescribed time period;(7) Notice of the date by which the customer must make a selection of any alternate supplier, which may include selection of utility default service, in order for such selection to be effective on the customer's next meter read date; and(8) Notice that the customer will not be charged an early termination fee in the event an alternate supplier is selected prior to the date specified in (7) above, if the customer is a residential customer or a small commercial customer.(b) When a CEPS transfers or sells the right to serve existing customer accounts, it shall permit any existing residential customer or small commercial customer to cancel the customer's service without a termination fee before the transfer or sale occurs.(c) The CEPS shall provide a copy of the notice described in (a) above to the commission at the same time notice is sent to affected customers.(d) Within 30 days of the effective date of the transfer or sale, the CEPS shall refund to its customers any applicable amounts owed.(e) Notices required pursuant to (a) above, shall be:(1) Permitted to be sent with the customer's billing statement when the supplier bills separately from the utility billing statement;(2) Sent by the current supplier using the customer's preferred form of communication, and shall not be sent by the proposed transferee or buyer; and(3) Sent separately from promotional materials relating to services provided by the proposed transferee or buyer.N.H. Admin. Code § Puc 2004.13
Derived From Volume XXXVII Number 37, Filed September 14, 2017, Proposed by #12372, Effective 11/1/2017, Expires 11/1/2027.