Section Puc 1204.05 - Winter Period Notice of Disconnection(a) In addition to the notice of disconnection required by Puc 1203.11 and Puc 1203.12, during the winter period notice shall be provided to an adult residing at the affected residence in the following manner:(1) In person or by telephone; and(2) A minimum of 2 business days but no more than 8 business days prior to the date of the proposed disconnection.(b) If the utility is unable to notify an adult residing at the affected residence pursuant to (a) above, the utility shall seek commission approval before disconnecting service.(c) When seeking commission approval, pursuant to (b) above, the utility shall inform the commission of: (1) Customer's age or estimate thereof;(2) The number of children in the household under the age of 5, if known;(3) The number of household members over the age of 65, if known;(4) Amount of the customer's arrearage;(5) Date and amount of the last 6 payments;(6) Date and amount of the last 6 bills;(7) The existence of any prior medical emergency certifications for the customer or household members; and(8) The existence and nature of any financial hardship, if known;(d) The commission shall not approve disconnection of service to customers when the following conditions exist: (1) The customer has financial hardship; and(2) The customer has made a good faith effort to make payments towards the utility bill.(e) Customers claiming financial hardship under this section shall provide evidence of financial hardship to the utility on an annual basis.N.H. Admin. Code § Puc 1204.05
#8192, eff 10-22-04 (from Puc 1204.04 ); ss by #9990, eff 9-16-11
Amended by Volume XL Number 19, Filed May 7, 2020, Proposed by #13031, Effective 6/9/2020, Expires 6/9/2030.