Section He-E 502.25 - Legal Services(a) Legal services shall be provided to individuals who are in need of assistance from a paralegal or attorney as described in Title III, and include:(1) The provision of statewide telephone access through a toll-free number;(2) Performing community outreach and education, including the provision of written materials to increase awareness of legal rights and legal services; and(3) The provision of legal advice, counseling, and litigation services by attorneys, or legal assistants working under the supervision of an attorney, in accordance with the administrative rules of the Supreme Court of the State of NH to address civil matters including, but not limited to:a. Consumer issues relating to debt collection, financial exploitation, and health care services;c. Matters involving public assistance benefits;d. Matters involving utility shut-off;e. Nursing facility and assisted living facility issues;f. Public and private housing matters;g. The provision of legal representation at hearings or in court; orh. The provision of referral services to other sources of local assistance.(b) For each individual receiving counseling and litigation legal services, a case record shall be developed and maintained and case notes be kept as required by He-E 502.15 following each counseling or litigation session.(c) Contract agencies providing legal services shall keep a service provision log of all telephone, walk-in, and group educational activities which includes: (1) The date of the telephone call, walk-in, or group educational activity;(2) The type of interaction provided;(3) The name of the individual(s) counseled; and(4) Comment on any follow-up service provided.N.H. Code Admin. R. He-E 502.25
(See Revision Note at part heading for He-E 502) #10530, eff 2-28-14
Amended by Volume XLII Number 14, Filed April 7, 2022, Proposed by #13354, Effective 3/19/2022, Expires 3/19/2032 (formerly He-E 502.26)