Section He-C 6917.19 - Complaints and Investigations(a) The department shall respond to any complaint that meets the following conditions: (1) The alleged violation occurred not more than 6 months prior to the date the department was made aware of the allegation;(2) The complaint is based upon the complainant's first-hand knowledge regarding the allegation or on information reported directly to the complainant by a child who has first-hand knowledge regarding the allegation;(3) There is sufficient specific information for the department to determine that the allegation, if proven to be true, would constitute a violation of any of the provisions of He-C 6917; or(4) The complaint is received from any source and alleges a violation that occurred at any time if the complaint alleges:a. Physical injury or abuse;b. Verbal or emotional abuse; orc. The danger of physical injury to one or more children.(b) A complaint investigation shall be conducted when the department receives a complaint which meets the conditions specified in (a) above and which contains an allegation of violation of He-C 6917.(c) When the complaint is determined to be founded, a monitoring statement shall be issued listing the violations found as a result of the investigation, and any other violations found during the visit, which shall be considered and treated as a finding of a complaint visit.(d) When the complaint is determined to be unfounded, a notice shall be sent to the provider advising that the complaint was unfounded.N.H. Code Admin. R. He-C 6917.19
Amended by Number 23, Filed June 8, 2023, Proposed by #13650, Effective 5/25/2023, Expires 5/25/2033 (formerly He-C 6917.18).