Section En 505.05 - Customer Requested Tests(a) When a customer requests a meter test, a utility shall follow the following procedures: (1) The utility shall test the accuracy of the customer's meter within 15 days from the time the request is made;(2) If the meter has been tested at no charge during the preceding 6 months, a utility may require the deposit of a fee in an amount as specified in the utility's current tariff for such a test;(3) If upon testing the meter is found to be in error by more than 2%, the deposit shall be promptly refunded;(4) If the meter is not found to be in error by as much as 2%, the utility may retain the amount deposited for the test;(5) A customer may be represented in person or by an agent when the utility conducts the test of the customer's meter; and(6) The utility shall provide to the customer within 30 days after completion of the test a report giving: a. The name of the customer requesting the test;b. The date of the request;c. The location, the type, make, size and the serial number of the meter;e. The result of the test.(b) When a customer makes written application to the department for testing of a meter, the following shall occur:(1) The department staff shall arrange to have the meter tested in staff's presence, as soon as practicable; and(2) The utility, when notified of a customer application for a meter test as herein provided, shall not knowingly remove, interfere with, or adjust the meter to be tested without the written consent of the customer and approval by the department for a waiver pursuant to En 201.05.(c) Reports of periodic tests of meters shall be submitted on a Form E-7, pursuant to En 509.07, once a year. Reports of requests for tests shall be submitted to the department on Form E-24, pursuant to En 509.10, once a month.(d) The utility shall retain a complete record of the last test made on a meter.N.H. Admin. Code § En 505.05
Derived from Number 45, Filed November 9, 2023, Proposed by #13796, Effective 10/25/2023, Expires 10/25/2033.