Section En 1203.17 - Conference to Mediate Complaints Other Than Disconnection Complaints(a) A conference may be held between and among the customer, the utility, and the department's consumer division when prior discussion between and among the aforementioned parties has failed to result in a satisfactory resolution of the complaint.(b) A conference may be held at the request of the customer or the utility. Provided no violations of department rules or the utility's tariff exist or efforts to otherwise mediate the complaint are not appropriate, the department's consumer division shall deny a request for a conference made by the customer or the utility.(c) The utility shall inform the customer of their right to request a conference with the department staff.(d) A conference shall be scheduled at the convenience of the customer during normal business hours but shall be held no more than 15 business days following the date of the request.(e) A report of the outcome of the conference shall be prepared by department staff and provided to all parties within 10 business days following the conference.(f) If the utility or the customer does not agree with the outcome of the conference, or with the consumer division's determination denying a request for a conference, that a conference shall not be granted, the party not in agreement may file a formal complaint with the department pursuant to RSA 365:1.(g) The utility shall not disconnect service for non-payment of any disputed amounts until the customer has exhausted all remedies before the department and, where the commission has jurisdiction, the commission.N.H. Admin. Code § En 1203.17
Derived from Number 24, Filed June 13, 2024, Proposed by #13986, Effective 5/30/2024, Expires5/30/2034 (see Revision Note at chapter heading for En 1200).