Section En 1203.09 - Complaints by Customers(a) Each utility shall make a full and prompt investigation of customer complaints made either directly to the utility or through the department.(b) A utility shall keep a record of complaints received for at least 2 years.(c) The record of each complaint shall show: (1) The name, address, and telephone number, if known and available, of the complainant;(2) The date and character of the complaint; and(3) The resolution of the complaint, if any; and(4) The resolution of the complaint by the department, if any.N.H. Admin. Code § En 1203.09
Derived from Number 24, Filed June 13, 2024, Proposed by #13986, Effective 5/30/2024, Expires5/30/2034 (see Revision Note at chapter heading for En 1200).