Current through Register No. 1, January 2, 2025
Section Cor 312.01 - Request Slip(a) The "Request Slip" form shall be utilized by residents to communicate written requests to NHDOC staff, contractors or volunteers, except when "Request Slips" are not available. In that case, any other medium shall be acceptable when Request Slips are not available.(b) The "Request Slip" form may be electronic or a 3-page carbonless copy form with white, canary, and pink colored pages.(c) A resident who wishes to communicate with a staff member shall supply on the "Request Slip" form the following information:(2) His or her last name, first name, and middle initial;(3) His or her booking number;(4) His or her housing unit and cell number;(5) His or her work shift; and(6) A brief description of the issue to which he or she wants a staff member to respond to.(d) The resident shall forward the request to his or her housing unit supervisor or designee, for prompt attention.(e) The housing unit supervisor or designee, upon receipt of the resident's "Request Slip", shall either: (1) Respond to the request by supplying on the "Request Slip" form the following information; b. The responding staff member's name; and(2) Date and forward the request to the appropriate staff member for a response.(f) If the "Request Slip" is forwarded to another staff member for a response, that staff member shall supply on the "Request Slip" the information outlined in (e)(1), above.(g) The response to the resident pursuant to either (e)(1) or (f) above shall be forwarded to the resident.(h) A member of the housing unit staff of the resident or through a centralized mail distribution system location shall provide the response to the resident.(i) The resident upon receipt of the response shall:(1) Sign the "Request Slip" form to acknowledge receipt; (2) Retain the canary copy for his or her records; and(3) Return the white and pink copies to the housing unit staff.(j) The housing unit staff member shall upon receipt of the copies: (1) Forward the pink copy to the staff member who responded to the resident's "Request Slip"; and(2) Forward the white copy to the client records office for inclusion in the file of the resident.(k) For requests submitted electronically, the system managing the requests will provide the same level of tracking and information as the 3-page carbonless copy process provides.(l) Requests shall be responded to within 10 working days of receipt by the proper respondent.(m) If requests cannot be answered in 10 working days, the resident shall be so informed and provided a reason why additional time is needed.(n) No more than 10 additional working days shall be permitted as an extension to respond to the request.(o) Residents may send confidential in-house "Request Slips" in sealed envelopes to the:(5) Behavioral health staff; and(6) Investigations bureauN.H. Admin. Code § Cor 312.01
Derived from Volume XXXIX Number 24, Filed June 13, 2019, Proposed by #12791, Effective 5/25/2019, Expires 5/25/2029.Amended by Volume XLI Number 6, Filed February 11, 2021, Proposed by #13154, Effective 1/5/2021, Expires 1/5/2031.