Section 704.627 - Inspection; survey of customers; report of findings and recommendations; utility's response1. The Regulatory Operations Staff will conduct a periodic inspection of the facilities, books and records of each public utility subject to the provisions of NAC 704.570 to 704.628, inclusive. The frequency of the inspections will be based on the growth in customer base, customer satisfaction or any other change in the utility that would provide a reason for an inspection, or on the request of the Commission.2. The Regulatory Operations Staff will notify the utility and the Bureau of Consumer Protection that an inspection will be made in accordance with this section. Within 30 days after the utility receives notice of the inspection, the utility shall provide the Commission with adhesive mailing labels individually addressed to each customer. The Regulatory Operations Staff, through the Division of Consumer Complaint Resolution, will mail a survey to each customer of the utility which is scheduled for inspection.3. After completing the inspection, the Regulatory Operations Staff will submit a written report of its findings and recommendations to the Commission, the utility and the Bureau of Consumer Protection. If the conclusion of the report is that the utility is not in compliance with the standards of service set forth in NAC 704.628, the utility shall submit to the Commission, within 30 days after its receipt of the report, its written response to the findings and recommendations of the Regulatory Operations Staff. The utility may contest the findings and recommendations and request a hearing before the Commission. If no hearing is requested, the utility's response must indicate how the utility intends to comply with the recommendations set forth in the report of the Regulatory Operations Staff. If expenditures for construction are required for compliance, the utility shall include a timetable for the construction, an estimate of its cost, and an estimate of the effect, if any, of the expenditure on the utility's rates. Upon its receipt of the utility's response, the Regulatory Operations Staff will place the matter before the Commission. Whether or not a hearing is requested, the Commission may schedule a session to receive comments from the utility's customers on the quality of its service. The Commission will consider the survey of customers, the Regulatory Operations Staff's report, the utility's response and the record of any hearing held before it approves or disapproves the findings and recommendations of the Regulatory Operations Staff or makes any findings and recommendations of its own.Nev. Admin. Code § 704.627
Added to NAC by Pub. Service Comm'n, eff. 10-26-84; A by Pub. Utilities Comm'n by R079-99, 11-16-99; R047-02, 10-24-2002; R036-10, 12-16-2010