Section 670B.Sec. 18 - NEWA student loan servicer shall retain the following records for a period of not less than 2 years after the date on which the student education loan is paid in full, assigned for collection or transferred to another student loan servicer, whichever is applicable:
1. Any correspondence or communication involving the student loan borrower, including, without limitation, any mail or electronic mail correspondence, records of telephone calls, call notes and communication logs.2. Any acknowledgment and information provided in accordance with NRS 670B.380.3. The payment history on the student education loan account, including, without limitation, the date of each payment received, all interest and fees charged and the allocation of payments to the amount of the principal, interest and fees.4. Any requests from a student loan borrower for an alternative payment allocation in accordance with section 16.5. The complete account history of the student education loan account, including, without limitation, information relating to any accounts transferred to or from another student loan servicer and the dates of such transfers.6. Any documentation used in determining the eligibility of a student loan borrower for an income-driven repayment program, including, without limitation, the dates of any evaluations for such eligibility and the reasoning behind any decision to place the student loan borrower in an income-driven repayment program or in forbearance or default.7. The loan agreement between the student loan borrower and the lender of the student education loan and supporting documentation evidencing the obligations of the borrower to the lender.8. Each contract entered into by the student loan servicer governing the servicing of a student education loan.9. Any other document, disclosure, notice or release required to be provided or obtained by the student loan servicer pursuant to chapter 670B of NRS.Nev. Admin. Code § 670B.Sec. 18
Added by R120-23A, eff. 11/15/2024