Section 590.650 - Filing of accusation against licensee; resolution of matter1. A person may file a complaint with the Board against a licensee concerning an alleged violation of NRS 590.465 to 590.645, inclusive, or NAC 590.100 to 590.690, inclusive, and section 1 of this regulation by the licensee. Such a complaint must be filed within 1 year after the date of the alleged violation.2. The staff shall review the complaint to determine whether the complaint: (a) Involves a matter of public safety and must be investigated pursuant to NAC 590.657; or(b) Does not involve an issue of public safety and is acceptable for a mediated resolution.3. If the staff determines that a complaint is acceptable for a mediated resolution, the staff shall contact the complainant in writing to determine whether the complainant agrees to mediate the issues in the complaint with the licensee.4. If the complainant agrees to mediate the issues in the complaint with the licensee, the staff shall send to the licensee and, if applicable, the management of the licensee, by United State mail or electronic mail:(a) A copy of the complaint; and(b) Notice to submit a written response to the staff within 15 days after receipt by the licensee of the notice and complaint regarding whether the licensee agrees to mediate the issues in the complaint with the complainant.5. If the licensee does not submit a written response pursuant to subsection 4 or does not agree to mediate the issues in the complaint with the complainant, the complaint must be investigated pursuant to NAC 590.657.6. If a proposed mediated resolution of a complaint has been reached: (a) The proposed mediated resolution must be in writing and signed by the complainant and the licensee or, if applicable, the management of the licensee.(b) A member of the staff shall present the proposed mediated resolution to the Board at the next regularly scheduled meeting of the Board. The Board may approve, modify or deny the proposed mediated resolution.7. If a matter raised in a complaint that is mediated pursuant to this section is not resolved through a mediated resolution pursuant to this section, the staff shall:(a) Notify the complainant and the licensee of that fact; and(b) Conduct an investigation of the complaint pursuant to NAC 590.657.Nev. Admin. Code § 590.650
Added to NAC by Bd. for Reg. of Liquefied Petrol. Gas, eff. 7-19-90; A by R014-03, 2-18-2004; A by R168-18AP, eff. 6/26/2019