Section 449.154894 - Actions of administrator to protect rights of clients; development and contents of written description of rights of clients1. The administrator of a peer support recovery organization shall ensure that a client is not prohibited from speaking to any person who advocates for the rights of the clients of the peer support recovery organization.2. The administrator of a peer support recovery organization shall establish and enforce a procedure to respond to grievances, incidents and complaints concerning the peer support recovery organization in accordance with the written policies and procedures of the peer support recovery organization. The procedure established and enforced by the administrator must include, without limitation, a method for ensuring that the administrator or the administrator's designee is notified of each grievance, incident or complaint. The administrator or his or her designee shall personally investigate the matter in a timely manner. A client who files a grievance or complaint or reports an incident concerning the peer support recovery organization must be notified of the action taken in response to the grievance, complaint or report or must be given a reason why no action was taken.3. The administrator of a peer support recovery organization shall ensure that the peer support recovery organization is in compliance with NRS 449A.100 to 449A.118, inclusive.4. The peer support recovery organization shall develop a written description of the rights of clients and provide a copy to each client or a representative of the client upon initiation of peer support services to the client. A signed and dated copy of the receipt of this information by the client or a representative of the client must be maintained in the record of the client.5. The written description of the rights of clients developed pursuant to subsection 4 must include, without limitation, a statement that each client has the right: (a) To receive considerate and respectful care that recognizes the inherent worth and dignity of each client;(b) To participate in the development of the peer support services that will be provided to the client and to receive an explanation of the peer support services that will be provided to the client;(c) To receive the telephone number of the Bureau, which may be contacted for complaints;(d) To receive notification of any authority of the Division to examine the records of the client relating to the regulation and evaluation of the peer support recovery organization by the Division; and(e) To receive from the peer support recovery organization, within the program criteria, responses to reasonable requests for assistance.6. As used in this section, "representative of the client" means the spouse of a client, the legal guardian of a client and any other person required by law to provide medical support to a client.Nev. Admin. Code § 449.154894
Added to NAC by Bd. of Health by R120-16A, eff. 9/21/2017