Section 424.825 - Process for filing and resolving grievance concerning foster care agency or foster home1. A child or, if applicable, the parent or guardian of a child may file a grievance concerning a foster care agency or a foster home by filing a form, approved by the Division, with:(a) The Local Government Ombudsman if the foster care agency or foster home provides care for children in a county whose population is 700,000 or more; or(b) The State Systems Advocate if the foster care agency or foster home provides care for children in a county whose population is less than 700,000.2. The Local Government Ombudsman or the State Systems Advocate, as applicable, shall evaluate the grievance and, if the Local Government Ombudsman or the State Systems Advocate, as applicable, determines that the grievance is not frivolous, he or she shall investigate the grievance and impose remedies.3. The Local Government Ombudsman or the State Systems Advocate, as applicable, shall, at a minimum:(a) Require the foster care agency or a foster home to make changes to address the grievance; or(b) Notify a regulatory or law enforcement agency with jurisdiction over the foster care agency or a foster home of the grievance.4. The form for filing a grievance may be obtained from:(a) The Internet website of the Division;(b) Any court in this State;(c) The local juvenile probation department; and(d) Any office of the court appointed special advocate.5. The Division will ensure that each entity listed in paragraphs (b), (c) or (d) of subsection 4 receives a copy of the form for filing a grievance and any updates to that form.6. As used in this section: (a) "Local Government Ombudsman" means the person responsible for resolving complaints regarding the protection of children who are receiving services from the agency of the county which provides or arranges for necessary child welfare services.(b) "State Systems Advocate" means the person responsible for resolving complaints regarding the protection of children who are receiving services from:(1) In a county whose population is less than 100,000, the Division; or(2) In a county whose population is 100,000 or more but less than 700,000, the agency of the county which provides or arranges for necessary child welfare services.Nev. Admin. Code § 424.825
Added to NAC by Div. of Child & Fam. Services by R051-18, eff. 10-25-2018