Section 228.460 - General requirements; amendment1. Any person may submit a complaint concerning a program to the Division if the person believes that the program has:(a) Placed a victim of domestic violence at risk of harm; or(b) Violated a provision of NAC 228.010 to 228.225, inclusive, and sections 2 to 13, inclusive, of this regulation.2. A person may not submit a complaint to the Division concerning the cost of services provided by a program.3. Upon the receipt of a complaint, the Division will provide written notice to the person who filed the complaint that the complaint has been received.4. Not later than 45 days after receiving a complaint concerning a program pursuant to subsection 1, the Division will initiate an investigation of the program. The Division may also investigate a program if it determines that a program has likely committed an action described in subsection 1, regardless of whether a complaint is submitted.5. An investigation conducted pursuant to subsection 4 may include, without limitation: (a) Seeking additional information or requesting documents from the complainant, the program to which the complaint pertains or any other person involved in the actions described in the complaint; and(b) A visit to any site at which the program operates to interview staff and clients, review records and make observations.6. Not later than 10 business days after completing an investigation, the Division will: (a) Compile a report of the investigation, which must include, without limitation, a description of each violation discovered during the inspection or a statement that no violations were discovered during the investigation; and(b) Make the report available to the program that is the subject of the report.Nev. Admin. Code § 228.460
Added to NAC by Com. on Domestic Violence by R161-97, eff. 1-6-98; A by R213-99, 8-1-2000; A by R159-17AP, eff. 8/30/2018