Section 392-3-003 - DEPARTMENT CONTACT WITH RECIPIENTSThe Department may need to contact recipients during their eligibility period to discuss their eligibility, issues regarding service delivery, or when additional information is needed. Recipients must update the Department when their contact information changes and cooperate with the Department in providing information.
003.01NOTICE OF AGENCY ACTION. Individuals will receive a notice of action when: (1) An applicant is determined ineligible for Child Care Subsidy;(2) A recipient is found ineligible at the time of verification or redetermination;(3) A requested service is denied;(4) Provided services are to be reduced or terminated; or(5) Changes in the sliding fee.003.01(A)ADVANCE NOTICE. Recipients are notified when services will be reduced or terminated.003.01(B)ADEQUATE NOTICE. In cases of substantiated recipient fraud, the recipient is sent a notice of termination or reduction.003.01(C)NOTICE NOT REQUIRED. The recipient will not receive a notice of action when: (i) The Department learns of a recipient's death or death of his or her child; or(ii) The recipient's whereabouts are unknown.003.01(D)SERVICE CONTINUATION DURING APPEAL. In cases where advance notice has been given, the recipient may appeal. If an appeal is requested in writing within 10 days following the date of the notice of action was mailed, the adverse action is not taken until a fair hearing decision is made. In situations where only an adequate notice was required, service is not continued pending a hearing decision.392 Neb. Admin. Code, ch. 3, § 003
Amended effective 1/9/2017.Amended effective 9/15/2020